Booklet No. 11 – Providing feedback

Booklet No. 11 – Providing feedback

Providing feedback

  • Being ready to congratulate
  • Being ready to discipline


  • Format: PDF
  • Number of pages: 39

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All too often, feedback is an exercise that rings hollow. How can you use feedback tools so that it rings true and your employees are really impacted by your feedback and progress in their skills and ability to work as a team?

A very pragmatic approach will enable you to feel that you are developing real skills on the subject, because feedback is too often perceived as sycophancy or blame. But in fact, that’s not what feedback is at all.


  • Feedback – what is it?
  • Definition and objectives of feedback
  • Feedback styles and objectives
    • Valuing (or positive) feedback
    • (Re)framing feedback – 2 distinct exercises
  • Our preferences when it comes to feedback
    • Valuing feedback (or positive feedback)
    • Benefits of and reservations about positive feedback
    • Method and frequency of giving positive feedback
  • Feedback to avoid
    • Motivation and type of feedback
    • Motivation is not systematic
    • Four phases in the learning process
  • (Re)framing and constructive feedback
    • Benefits of and reservations about (re)framing feedback
    • Method and frequency of constructive or (re)framing feedback
  • Feedback methods
    • The OSCAR method
    • The “facts / impact / request” method
    • The “suggestion / explanation / compliment” method
    • The DESC method
  • What you can learn from feedback

Practical exercises for taking action

24 pages of exercises for you to practise

  • Exercise #1: understanding your own blocks to feedback
  • Exercise #2: team evaluation
  • Exercise #3: preparing for feedback